Coronavirus (COVID-19)

Stay home when you are sick, except to get medical care.

 City Updates

2/28/2022: Face coverings are no longer required in City administration buildings unless the COVID-19 Community Level increases to High. Learn More

6/1/2021: City administration buildings have fully reopened to the public. Learn More

For the most current information about the COVID-19 situation in Polk County, visit the Polk County Health Department's website.

Language interpreters are available by calling the Iowa COVID-19 English Language Learner (ELL) Help Line at 1-877-558-2609.

Face Coverings

Mayor Cownie removed the mandate for wearing face coverings in Des Moines on Friday, May 14, 2021. If you are at high risk for severe illness, talk to your healthcare provider about whether you need to wear a mask and take other precautions in public.

Masks are not required inside City of Des Moines facilities unless Polk County’s COVID-19 Community Level is high. Visit the CDC's COVID-19 County Check tool for our current community level and recommended prevention steps.

 

City of Des Moines services impact

Public Meetings

Last updated: 2/28/2022

Per CDC recommendations, face coverings are currently optional at all public meetings at City Hall and the Municipal Service Center for the current COVID-19 Community Level in Polk County. Learn More

Des Moines City Council meetings have returned in person to City Hall (400 Robert D. Ray Drive).

Des Moines Boards and Commissions have resumed in-person meetings at the Municipal Services Center (1551 E Martin Luther King Jr Parkway).

Des Moines Public Library

Last updated: 4/19/2022

All six locations of the Des Moines Public Library are now open for in-person services during regular hours. No public health restrictions are currently in place.

Visit DMPL.org for more details.

Des Moines Parks and Recreation

Last updated: 8/4/2021

Facility and Program Updates 

Cemeteries
  • Appointments Encouraged
Des Moines Public Works

Last updated: 2/28/2022

Bulk Item/Appliance Collection

The pickup of large items has resumed but we ask that you follow these guidelines:

  1. The collection of bulk items must be scheduled through the Des Moines Public Works 24-Hour Customer Service Center by calling (515) 283-4950 or by using the myDSMmobile app.
  2. Properly stickered items must be curbside before 7 a.m. on your collection day, with stickers facing the street.
  3. Bulk items that require pink $5 large item stickers include:
    • items that do not fit in a 33-gallon bag or a 2'x2'x3' box
    • furniture including couches and tables
    • mattresses
    • rolled carpet (carpet must be rolled and tied and be no larger than 4' long and 18" in diameter)(1 $5 sticker for 5 rolls)

If you have an appliance that needs to be picked up, please purchase seven $5 pink stickers, totaling $35, and call the Public Works 24-Hour Customer Service Call Center at (515) 283-4950 to schedule collection for the following Wednesday.

SCRUB Events

2022 SCRUB events and MEGA SCRUB events will take place as regularly schedule. Go to DSM.city/SCRUB, for 2022 dates and locations.

As of this time, there are no other impacts to garbage/recycling/yard waste collection services or street maintenance. For questions or concerns about Public Works' services, residents are encouraged to call the 24/7 call center at (515) 283-4950.

Development Services

Last updated: 2/28/2022

Permit and Development Center - Construction Permits & Inspections

The Permit and Development Center (PDC) offices are currently open to the public.

For those not wanting to visit in person, PDC staff will continue to conduct business by phone and email. Learn about available services and find contact information by visiting DSM.city/pdc or by calling (515) 283-4200.  

Neighborhood/Housing Services

Last updated: 6/3/2021

Neighborhood Inspections Division - Rental Housing & Property Inspections

All rental inspections have resumed. For more information, please send an email to NID@dmgov.org.

Housing Services

The Housing Services lobby is open only for the purposes of clients dropping off information that cannot be sent by mail and clients paying rent or other charges that cannot be mailed in. Staff are not accepting cash payments at this time. Clients are directed to conduct business with staff by phone at (515) 323-8950 or by fax or by mail. Housing Services staff are NOT available to meet with clients unless they have a pre-scheduled meeting inviting them to come into the office.

Staff will continue to monitor the situation and provide updates on this page.

City Clerk's Office

Last updated: 2/28/2022

The City Clerk’s Office is currently open to the public at City Hall. Staff will also continue to conduct business via phone, email and online services.

Residents are encouraged to pay tickets online. 2022 Animal License applications are also available to be completed online.

Staff are available to answer questions at cityclerk@dmgov.org and (515) 283-4209.
Civil & Human Rights Department

Last updated: 2/28/2022

The Civil & Human Rights Department is currently open to the public at Polk County River Place (2309 Euclid Ave).

For those uncomfortable or unable to visit in person, staff will continue to provide alternatives, described below:

  • Always feel free to contact us during the business hours of 8 a.m. to 5 p.m. via telephone at (515) 283-4284 and via email at humanrights@dmgov.org for assistance or questions.
  • Information on your human rights, including brochures on your rights in 12 different languages, can be accessed 24 hours a day at humanrightsdsm.org
  • Human Rights Violation Complaints can filed online in English or in Spanish at https://www.dsm.city/departments/civil_and_human_rights/file_a_complaint.php.
  • If you are not comfortable filing the complaint out online, you can also print a copy of the PDF in English or Spanish at the link above, and either:
    • mail it to Des Moines Civil & Human Rights Commission, 2309 Euclid Avenue, Des Moines, IA 50310;
    • email a scanned copy to humanrights@dmgov.org; or
    • fax a copy to (515) 237-1408.
  • If you need a physical copy of a human rights complaint form, we can also mail one to you. Please contact us via telephone or email.
Public Safety Services

Last updated: 2/28/2022

Des Moines Police Department
The Des Moines Police Department remains open and fully staffed 24/7 with patrol services unchanged. Normal parking meter enforcement has resumed.

Anyone wishing to file a police report via phone can do so by calling the non-emergency number, (515) 283-4811. Visiting the police department to file a report will not expedite services.

If you have an emergency, please dial 911. For all other matters, find DMPD’s frequently called numbers online.

Des Moines Fire Department
The Des Moines Fire Department remains open and fully staffed 24/7 with fire protection, emergency medical and related services unchanged.

Residents with non-emergency questions can reach the DMFD by calling the non-emergency number, (515) 283-4811.

If you have an emergency, please dial 911.