For the most current information about the COVID-19 situation in Polk County, visit the Polk County Health Department's website.
Language interpreters are available by calling the Iowa COVID-19 English Language Learner (ELL) Help Line at 1-877-558-2609.the public health recommendations from the Centers for Disease Control and Prevention (CDC) for large gatherings.
Mayor Cownie removed the mandate for wearing face coverings in Des Moines on Friday, May 14, 2021. Those still needing COVID-19 vaccinations are strongly encouraged to wear face coverings in public.
To maximize protection from the Delta variant and help prevent the possibility of spreading it to others, the CDC recommends wearing a mask indoors in public if you are in an area of substantial or high transmission, regardless of vaccination status.
City of Des Moines services impact
Last updated: 8/4/2021
Per CDC recommendations, face coverings are currently required at all public meetings at City Hall and the Municipal Service Center due to the current community transmission level of COVID-19 and the Delta variant. Learn More
Des Moines City Council meetings have returned in person to City Hall (400 Robert D. Ray Drive). Several new protocols have been implemented with the return to in-person participation as part of the City’s safety and security enhancements. Learn more about the changes
As of August 2021, all other Des Moines Boards and Commissions have resumed in-person meetings at the Municipal Services Center (1551 E Martin Luther King Jr Parkway).
Last updated: 5/17/2021
All six locations of the Des Moines Public Library are now open for full days for in-person services. This includes browsing, public computer use, holds pickup, faxing/copying/printing services, new library card signups, and more!
Our East Side, Forest Avenue, Franklin Avenue, North Side, and South Side Libraries are now open at 10 AM Monday through Saturday, while Central Library will open at 9 AM Monday through Friday, and at 10 AM on Saturday.
Beginning Sunday, April 11, our Central and Franklin Avenue Libraries are open on Sundays from 1:00-5:00 PM.
Anyone over the age of 2 will be required to correctly wear a mask while inside the library, and social distancing will also be required. In addition, each building will have capacity limits, and customers will be limited to 30 minutes inside the library unless they are using a public computer.
Visit DMPL.org/reopen for more details.
Last updated: 8/4/2021Facility and Program Updates
- Appointments Encouraged
Last updated: 7/7/2021
Bulk Item/Appliance Collection
The pickup of large items has resumed but we ask that you follow these guidelines:
- The collection of bulk items must be scheduled through the Des Moines Public Works 24-Hour Customer Service Center by calling (515) 283-4950 or by using the myDSMmobile app.
- Properly stickered items must be curbside before 7 a.m. on your collection day, with stickers facing the street.
- Bulk items that require pink $5 large item stickers include:
- items that do not fit in a 33-gallon bag or a 2'x2'x3' box
- furniture including couches and tables
- rolled carpet (carpet must be rolled and tied and be no larger than 4' long and 18" in diameter)(1 $5 sticker for 5 rolls)
If you have an appliance that needs to be picked up, please purchase seven $5 pink stickers, totaling $35, and call the Public Works 24-Hour Customer Service Call Center at (515) 283-4950 to schedule collection for the following Wednesday.
2021 SCRUB events and MEGA SCRUB events will take place as regularly schedule. Go to DSM.city/SCRUB, for 2021 dates and locations.
As of this time, there are no other impacts to garbage/recycling/yard waste collection services or street maintenance. For questions or concerns about Public Works' services, residents are encouraged to call the 24/7 call center at (515) 283-4950.
Last updated: 7/28/2021
Permit and Development Center - Construction Permits & Inspections
The Permit and Development Center offices are currently open to the public.
For those not wanting to visit in person, PDC staff will continue to conduct business by phone and email. Learn about available services and find contact information by visiting DSM.city/pdc or by calling (515) 283-4200.
Last updated: 6/3/2021
Neighborhood Inspections Division - Rental Housing & Property Inspections
All rental inspections have resumed. For more information, please send an email to NID@dmgov.org.
The Housing Services lobby is open only for the purposes of clients dropping off information that cannot be sent by mail and clients paying rent or other charges that cannot be mailed in. Staff are not accepting cash payments at this time. Clients are directed to conduct business with staff by phone at (515) 323-8950 or by fax or by mail. Housing Services staff are NOT available to meet with clients unless they have a pre-scheduled meeting inviting them to come into the office.
Staff will continue to monitor the situation and provide updates on this page.
Last updated: 6/1/2021
The City Clerk’s Office is currently open to the public at City Hall. Staff will also continue to conduct business via phone, email and online services.
Last updated: 6/1/2021
The Civil & Human Rights Department is currently open to the public at Polk County River Place (2309 Euclid Ave). For those uncomfortable or unable to visit in person, staff will continue to provide alternatives, described below:
- Always feel free to contact us during the business hours of 8 a.m. to 5 p.m. via telephone at (515) 283-4284 and via email at email@example.com for assistance or questions.
- Information on your human rights, including brochures on your rights in 12 different languages, can be accessed 24 hours a day at humanrightsdsm.org
- Human Rights Violation Complaints can filed online in English or in Spanish at https://www.dsm.city/departments/civil_and_human_rights/file_a_complaint.php.
- If you are not comfortable filing the complaint out online, you can also print a copy of the PDF in English or Spanish at the link above, and either:
- mail it to Des Moines Civil & Human Rights Commission, 2309 Euclid Avenue, Des Moines, IA 50310;
- email a scanned copy to firstname.lastname@example.org; or
- fax a copy to (515) 237-1408.
- If you need a physical copy of a human rights complaint form, we can also mail one to you. Please contact us via telephone or email.
Last updated: 6/1/2021
Des Moines Police Department
The Des Moines Police Department remains open and fully staffed 24/7 with patrol services unchanged. Normal parking meter enforcement has resumed.
Anyone wishing to file a police report via phone can do so by calling the non-emergency number, (515) 283-4811. Visiting the police department to file a report will not expedite services.
If you have an emergency, please dial 911. For all other matters, find DMPD’s frequently called numbers online.
Des Moines Fire Department
The Des Moines Fire Department remains open and fully staffed 24/7 with fire protection, emergency medical and related services unchanged.
Residents with non-emergency questions can reach the DMFD by calling the non-emergency number, (515) 283-4811.
If you have an emergency, please dial 911.