FILE A HUMAN RIGHTS COMPLAINT
- Municipal practices
- Public accommodations
This service is provided free-of-charge to residents in the City of Des Moines.
Our staff are here to serve you Monday through Friday from 8 a.m. to 5 p.m., available over the phone at (515) 283-4284, via email at firstname.lastname@example.org or in-person at 602 Robert D. Ray Drive.
Thing to know before you file a complaint
- up-to-date contact information
- alternate contact information
- supporting evidence
- names of witnesses that support your allegations
Although investigations start in a timely manner, it is not unusual to experience delays throughout the process.
Filing A Complaint - Step 1 - Filing
If you think you, or someone you know, has been discriminated against in the city of Des Moines, please submit a complaint with the Des Moines Civil & Human Rights Commission.
Filing A Complaint - Step 2 - Intake
STEP 2: Intake
To begin the preliminary investigation, we’ll work with you to file an initial complaint with an intake officer. This process includes an interview and review of the complaint for approval.
Filing A Complaint - Step 3 - Mediation
STEP 3: Mediation
The commission will attempt to resolve your complaint before investigation, if both parties agree to mediation.
Filing A Complaint - Step 4 - Investigation
STEP 4: Investigation
If mediation fails, the commission will conduct a neutral, fact-finding investigation.
Filing A Complaint - Step 5 - Litigation
STEP 5: Litigation
When the investigation is complete, a public hearing will be set if the complaint meets the probable cause requirements necessary for legal action.