SmartCard FAQ

The City of Des Moines is retiring the SmartCard System used in the downtown parking district. All parking spaces that are metered will be converted to a multi-space meter payment system which will also include a new mobile payment app. The following are answers to some of the common questions we have received:

How long can I use my SmartCard?

When will the new system be installed?

Where will I find the multi-space meter payment system?

How do I know I have to pay for my parking spot?

Where do I download the mobile app?

Will I have to go back to the multi-space meter station to pay for more time?

What kind of payment methods can I use?

What is the difference with the new multi-space meter payment system?