How do I? close menu

   FREQUENTLY ASKED QUESTIONS

Rentals

Do I have to rent a shelter? Can I just go use it? 
To guarantee use of the shelter you will need to reserve the shelter.
How far in advance can I rent a shelter?
You can reserve a shelter up to one year in advance.
Can I cancel and still get a refund? 
As long as you cancel at least 10 business days before the event, you will get a full refund minus the $5 cancellation fee.
Is alcohol allowed ?
When renting a facility alcohol is only allowed in Enclosed Shelters. This includes MacRae (Original), MacRae – W.C. Walker, Grandview-Mahaffey, Birdland-Ding Darling and Gray’s Lake Terrace.
Can I transfer my reservation to another day?
Yes, as long as it’s done 10 or more business days in advance.
Can I get a refund if the weather doesn't cooperate? 
There are no refunds/re-scheduling for inclement weather on the day of the rental.
If the shelter closes at 9 p.m. is that the time I have to be out of the facility?
Yes, you need to be cleaned up and leave by 9 p.m.
Can I rent a Splash Pool (M.L. King, Pete Crivaro, Ashby and Union)? 
No, these facilities are not rentable.
Are dogs allowed at Cownie Soccer/Baseball?
No, dogs are not allowed.
When is the latest I can rent a shelter?
All rentals have to be made by 5 p.m. on the Wednesday prior to the weekend.
Can I add hours onto my shelter rental?
If the hours are still available you can add time to the rental. This must be done up to 5 p.m. on the Wednesday prior to the weekend.
Can I get a key so I can set up and come back later to use the shelter?
No, our staff will meet you at the shelter at the time you choose on the permit to unlock the shelter for you.
Can someone else meet the staff at the enclosed shelter for it to be unlocked?

Yes, as long as they have a copy of the permit.

When I'm done with the enclosed shelter can I just leave? How does it get locked back up?

You are responsible for the shelter until it gets locked up. 30 minutes prior to you leaving , please give staff a call at the number posted at the shelter to let them know you are ready for them to come lock it up.

Do all shelters have electricity?

All enclosed shelters have electricity and are guaranteed to work. Some open air shelters do have electricity, however, we do not guarantee they will work as they are exposed to the abuse of the elements year-round. If electricity is crucial for your event, you will need to have a back-up plan.

 

Can we have a bounce house at the park? 

To have a bounce house or inflatable at your rental, the equipment provider is required to provide their certificate of insurance. They cannot be rented from a local store and operated by you, this will NOT be allowed.

You must provide the certificate of insurance to the Parks and Recreation Department from the commercial operator prior to your event. All inflatables and bounce houses must be weighted down rather than staked. Electricity is not guaranteed in our park system. Use of a generator is highly recommended.

Can I have a DJ, band or amplified sound at the shelter?
Yes, as long as you have rented a facility and you get an amplified sound permit.