Neighborhood Based Service Delivery (NBSD)

Des Moines Neighborhood Based Service Delivery

Neighborhood Based Service Delivery is a unique program offered to residents that provides a dedicated police officer that helps solve problems on a neighborhood-by-neighborhood basis.

The Neighborhood Based Service Delivery Unit consists of 16 Des Moines Police officers. Many are assigned to designated neighborhoods to address quality of life issues as well as crime prevention education and awareness.

These officers along with representatives from Zoning/Housing Code Enforcement, Public Works and Parks and Recreation focus their services in specific areas to assist neighborhoods in identifying and prioritizing concerns, planning a course of action, and implementing solutions to solve problems to improve the quality of life for all residents.

Neighborhood Based Services include:
  • Keeping neighborhoods safe by monitoring traffic, enforcing parking ordinances, removing unsafe and improperly licensed vehicles.
  • Taking police reports and assisting in follow-up investigations.
  • Assisting housing and zoning inspector to enforce city ordinances.
  • Participating in monthly and quarterly neighborhood association meetings.
  • Keeping schools safe, participating in school events and developing positive relationships with the students and their families.
  • Forming close relationships with minority communities and businesses.

Community Outreach Programs

In addition, they coordinate most of the police/community outreach programs. The following programs are included in Neighborhood Based Service Delivery.

NBSD Programs

Asian Outreach Resource Officer (A.O.R.O.)

The A.O.R.O. program provides a contact within the police department as it pertains to the Asian population.

Program Contact:
Sgt. Duo Lor can be reached at (515) 971-0792.
Hispanic Outreach Neighborhood Resource Advocate (H.O.N.R.A.)

The H.O.N.R.A. program provides a contact within the police department as it pertains to the Latino population.

Program Contact:
Sgt. Yanira Scarlett can be reached at 515-237-1559.
Safe Haven for Seniors

This program was developed to assist retirement facilities with crime prevention and safety related training.

Program Contact:
SPO Shawna Isaac can be reached at (515) 237-1591.
Seniors & Law Enforcement Together (SALT)

S.A.L.T. is a voice to advocate for action to ensure that Seniors live in a healthy, safe, enjoyable and vibrant community. This brings a communication link between seniors and service providers, increase awareness of services for seniors and supports seniors in the community.

Program Contact:
SPO Michael Moody can be reached at 515-205-2519.
Mobile Crisis Response Team

The Broadlawns Mobile Crisis Response Team provides service to individuals within the community who suffer from various forms of mental illness. The response team is made up of a police officer, nurses and social workers to improve services and enhance quality of life for residents.

These cross-departmental teams work with residents in planning a course of action and implementing a solution to the problem.

Program Contact:
Sgt. Lorna Garcia can be reached at 515-283-4988.
Neighborhood Watch

Neighborhood Watch is a crime prevention program that stresses education and common sense.

Neighborhood Watch groups typically focus on observation and awareness as a means of preventing crime and employ strategies that range from simply promoting social interaction and "watching out for each other". Most neighborhood crime prevention groups are organized around a block or a neighborhood and are started with assistance from a law enforcement agency.

Program Contact:
NBSD Commander; 515-237-1531
Police Athletic League (PAL)

The Police Athletic League (PAL) is a non-profit organization that provide free or affordable after school athletic opportunities to community youth between the ages of 10 and 18 in a safe environment.

The program strives to build positive relations among youth, the community, and police officers in a more casual and personable environment, and to provide support to help them succeed in life.

The goal is to develop:
  • good character
  • discipline
  • leadership skills
  • sportsmanship
  • positive values
  • citizenship in the youth
We accomplish this by offering programs that:
  • develop youth confidence
  • instill trust and respect
  • builds character
  • daily contact with police officers
  • recruitment and retention of youth members and community volunteers
Program Contact:
SPO Deborah VanVelzen can be reached at 515-237-1391
Des Moines Police Boxing Club

The Des Moines Police Boxing Club facility is located in the Pioneer Columbus Community Center, 2100 SE 5th, Des Moines, IA.

Program Contact:
SPO John Saunders can be reached at (515) 237-1570.
LGBTQ Liaison

The Des Moines Police Department is committed to supporting the Lesbian, Gay, Bisexual , Transgender and Queer community by providing a police officer liaison.

Program Contact:
Lt. Tina Kalar is our LGBTQ liaison and can be reached at (515) 689-4132.
Crime Free Multi Housing

Law enforcement finds that crime problems often migrate from apartment communities to condominium rentals and then to single family home rentals.

This is especially true for organized crime, marijuana growers, meth labs, and gang activity. These criminals prefer the privacy, extra storage, and absence of daily on-site property management.

These private landlords soon find that the problems associated with serious criminal activity are beyond their ability to control. It cannot be solved by law enforcement intervention alone because of landlord and privacy laws.  To solve the problem, it requires a community-based solution like the Crime Free Multi Housing Program.

Program Contact:
SPO Shawna Isaac can be reached at 515-237-1591.