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Access City of Des Moines Services From Home

As the spread of COVID-19 continues in the Greater Des Moines area, it’s still just as important that we all continue to practice social distancing and avoid any unnecessary contact with others in public spaces. To help stop the spread, the various offices of the City are not open to the public but staff is still available by phone, email, and through our website. 

We are continuously working to maintain the services for our citizens while minimizing the risk of the health and safety of both our employees and residents. Here is how you can continue to use the City’s services from the comfort of your own home, all while helping to slow the spread of the coronavirus.

 

Pay tickets and service bills online

You don’t need to visit the City Clerk’s Office to pay parking, traffic camera, or other types of tickets. You can even settle a bill for emergency medical services, neighborhood inspection services, and legal cases without an in-person visit. Online payments can be made by a credit or debit card at pay.DSM.city. Want to appeal your parking ticket? You can do that online as well.
 

Access the Des Moines Public Library’s collections

The libraries are still not completely open to the public yet, but access to all their books and resources is still available. You’re able to checkout books online and pick them up through the curbside service at any location. You can also see all the e-books available to rent, stream movies, access educational activities for kids, and learn a new language by visiting the Des Moines Public Library’s website. Don’t have a library card yet? Apply for a digital card online!
 

Do business with our Permit & Development Center

Home or business projects don’t have to halt during this time. The PDC staff is still available to help with anything from a permit for new fencing on your property to getting the proper electrical permit for a commercial building project. Staff are available by phone and email. Permit fees are also now accepted online. We also encourage customers and residents to file documents electronically. Visit DSM.city/pdc or call (515) 283-4200 for help with all your permit and inspection needs.
 

File a human rights complaint online

Even though COVID-19 has made us socially distant, it doesn’t mean that social injustice has suddenly stopped. As we’ve been made aware of during this time, there is still a major need for advocacy. The Des Moines Civil and Human Rights Commission staff continue to investigate human rights violations to protect our residents. Visit humanrightsdsm.org for information about your rights, or to fill out a human rights violation complaint form. You can choose to file online or by mailing, emailing, or faxing copies to the staff as detailed here.
 

Call the Des Moines Police Department to file a report

While the Des Moines Police Department will remain open and fully staffed 24/7 with patrol services unchanged, anyone wishing to file a police report should do so by calling the non-emergency number, (515) 283-4811. Visiting the police department won’t speed up the process of a filing report, so there is no need to visit the station in person. If you have an emergency, please dial 911. If you are looking for a specific division, you can find DMPD’s frequently called numbers here.

To stay up-to-date on the latest impact to our municipal services, visit the City’s COVID page often or follow us on Facebook. We’ll do our best to keep all Des Moines residents in the loop. Questions about a service not mentioned? Visit our Community Development page or contact us at (515) 283-4182.