Refund Policy

Credit Card Refund Policy
Users of this site agree to comply with the stated policies and procedures of the site. If all charges, fines, and/or fees have been paid and as a result you have a credit balance, a refund equal to that amount will be refunded. In all other cases, refunds are determined on a case by case basis unless otherwise addressed in the rules and regulations, charter, or ordinances of the City of Des Moines. Any refund of payments originally made by credit card should be credited using the same credit card.

Any questions regarding refunds should be directed to:

City of Des Moines
400 Robert D Ray Drive
Des Moines, IA 50309
(515) 283-4500
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